Ironing Maidens of Henley in Arden Ironing - Shoe Repairs - Dry Cleaning - Alterations & Mending
Ironing Maidens of Henley in ArdenIroning - Shoe Repairs - Dry Cleaning - Alterations & Mending 

Terms and conditions of use

Service Terms and Conditions

 

In these Terms & Conditions, “we” means Ironing Maidens (including Ideal Dry Cleaners (Solihull) and Timpsons Shoe Repairs) and “you” means you – our very important customer

 

  1. PAYMENT
  • We don’t credit card payments
  • All prices include VAT at the current VAT rate
  • All prices are subject to change from time to time
  • Payment needs to be made to us in full before we can release items back to you
  • We reserve the right to suspend servicing you if old orders remain unpaid
  1.  DROPPING OFF ITEMS

  • Items left for Ironing are left in “Good Faith” and Ironing Maidens’ count is final.

  • Items are left at owners risk and no liability will be held for loss, damage or theft of any item in any way

  • Items should be left in a suitable conditioning for ironing, (see guide) Ironing Maidens will not be held liable for failing to iron such clothes

  • Ironing Maidens shall not be held responsible for damage caused by the quality of the article to be ironed if the damage was not detected during inspection (e.g. damage as a result of loose fabric or seams or as a result of colours or printed patterns not being fast or as a result of shrinkage caused by previous laundering or cleaning or as a result of hidden foreign bodies and other hidden defects). This shall also apply to articles that are unsuitable or only partially suitable for ironing if these are not clearly labelled or Ironing Maidens' staff are unable to detect this in the course of their inspection.

  1.  COLLECTING ITEMS

Items must be collected in a timely manner, as storage is limited.  Items uncollected after 30 days of collection date, will be disposed of and Ironing Maidens will not be held liable for any loss or reparation of cost or value of any goods.

 

  1.  GENERAL EXCLUSIONS

 

Sorry but we cannot be liable for:

  1. Any item which suffers colour loss / shrinkage/ damage, during the ironing process, whereby the manufacturer’s care label instructions have been adhered to
  2. Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.
  3. Any item which is damaged by any accessory on that item
  4. In the event that any garment / item is lost / damaged by us and is part of a set  e.g. two piece suit we will only compensate for that lost / damaged item and not the whole set. We will not compensate for retrospective value of set loss / damage.
  5. Any item that does not show cleaning or handling instructions
  6. Any item that has deliberate crinkles or creased effects on the fabric which are removed during our ironing or cleaning process
  7. Any item with faulty adhesives or interfacing which leave a mark after ironing
  8. Any item which, due to wear and tear or due to its integral nature, is unable to withstand an ironing process
  9. Old or Poor Stitching – May loosen during cleaning

 

  1.  CUSTOMER SERVICE

 

If you are unhappy with our service, please raise this issue with the owner or person that handled your garment.  Official complaints should be submitted in writing within 48 hours.

 

  1. CLAIMS

 

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the Ironing or cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide. (This can be located at drycleaningcomplaints.com)

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

  • Any claim settled by us will be on condition that it is accepted by you as full and final settlement
  • We will not be liable for any damage which is not related to or caused by the ironing process
  • We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above
  • We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.
  • If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.

 

  1. Other

 

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

These Terms & Conditions do not affect your statutory rights.

 

 

Ironing Maidens acts as Agent for Ideal Dry Cleaners (Solihull) and Timpsons Shoe Repairs and customers are bound by each firm’s Service Terms and Conditions as follows:

 

Ideal Cleaners (Solihull)

  1. PAYMENT
  • We don’t accept cheque or credit card payments
  • All prices include VAT at the current VAT rate
  • All prices are subject to change from time to time
  • Payment needs to be made to us in full before we can release items back to you
  • We reserve the right to suspend servicing you if old orders remain unpaid
  1. DROPPING OFF ITEMS

You will be given a till ticket for Dry Cleaning. Check the ticket order as count and description is final. Ironing is left in “good Faith” and Ironing Maidens’ count is final.

If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item.

We will require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We may also request this form to be completed for processing – curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.

 

  1. COLLECTING ITEMS

Lost tickets or receipts will require photo ID.

Check your order is complete in the shop-no liability for missing items once you leave.

Uncollected items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.

 

  1. GENERAL EXCLUSIONS for Dry Cleaning

Sorry but we cannot be liable for:

(a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning or ironing process, whereby the manufacturer’s care label instructions have been adhered to

(b) Any feather / down filled item

(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

(d) Any item which is damaged by any accessory on that item

(e) Any ink marks left behind by Ideal Dry Cleaners’ poly-marking label system

(f) In the event that any garment / item is lost / damaged by Ideal Dry Cleaners’ and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.

(g) Any item that does not show cleaning instructions

(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

(i) Any item with faulty adhesives or interfacing which leave a mark after cleaning

(j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

(k) Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following :

  • Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old
  • Tassels – these may have been weakened by the effects of light
  • Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture
  • Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customer must remove if possible
  • Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.
  • Silver and gold painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to. Please be aware we are not responsible for this loss
  • Flocked velvet may change in nature and become hardened
  • Watermarks contained within the fabric – May not be possible to be removed during cleaning
  • Old or Poor Stitching – May loosen during cleaning
  • Weakened Fabric as a result of ultra violet light exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning
  • Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time.

(l) Household items (duvets, bedspreads, upholstery covers), leather and suede items

Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

 

  1. CUSTOMER SERVICE

If you are unhappy with our service, please raise this issue with the branch or Agent that handled your garment.  Official complaints should be submitted in writing within 48 hours.

 

  1. CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide. (This can be located at drycleaningcomplaints.com)

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

  • Any claim settled by us will be on condition that it is accepted by you as full and final settlement
  • We will not be liable for any damage which is not related to or caused by the cleaning process
  • We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above
  • We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.
  • If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.

 

  1. Other

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

These Terms & Conditions do not affect your statutory rights.

 

 

 

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Ironing Maidens, 95, High Street, Henley in Arden, Tel: 01564 795217 Copyrite - Ironing Maidens 2015